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In this documentation, you’ll understand:
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Steps to Add a New Case Priority
Step 1: To add a new case priority, simply click on the Gear icon and select the Project Settings option from the drop-down menu.
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Once you click on the Save button, the new case priority will be displayed on the screen.
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Steps to Edit Case Priority Name
Step 1: To edit the case priority name, click on the Pencil icon for the case priority that you want to edit and change the case priority name. Finally, click on the Save button.
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Steps to Reorder Case Priorities
Step 1: To reorder case priorities, all you need to do is click on the Reorder button.
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Step 2: Drag and drop the case priority using the drag handle icon for the case priorities that you want to rearrange. Click on the Done button.
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Steps to Archive Case Priorities
Step 1: To archive case priority, all you need to do is click on the Archive button for the case priority that you want to archive.
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Cases with Archive priorities continue to show the Archived priority in the case details. But in the History tab, users can see that the priority has been archived. An example is shown below.
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Steps to Delete Case Priority
Step 1: To delete a case priority, click on the Delete button for the case priority that you want to delete.
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