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In this documentation, you’ll understand:
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Steps to Add a New Case Priority
Step 1: To add a new case priority, simply click on the Gear icon and select the Project Settings option from the drop-down menu.
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Step 4: Enter the name of the new case priority into the Case Priority Name field. Finally, click on the Save button.
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Only Project & Jira Admins (and any AIO Admins) have the ability to add new values for the Priority field as per their organization’s use. |
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Step 5: Finally, click on the Save button.
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Once you click on the Save button, the new case priority will be displayed on the screen.
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Steps to Edit Case Priority Name
Step 1: To edit the case priority name, click on the Pencil icon for the case priority that you want to edit and change the case priority name.
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Step 2: Finally Finally, click on the Save button.
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Steps to Reorder Case Priorities
Step 1: To reorder case priorities, all you need to do is click on the Reorder button.
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Step 2: Drag and drop the case priority using the drag handle icon for the case priorities that you want to rearrange.
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Step 3: Finally, click Click on the Done button.
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Steps to Archive Case Priorities
Step 1: To archive case priority, all you need to do is click on the Archive button for the case priority that you want to archive.
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Cases with Archive priorities continue to show the Archived priority in the case details. But in the History tab, users can see that the priority has been archived. An example is shown below.
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Steps to Delete Case Priority
Step 1: To delete a case priority, click on the Delete button for the case priority that you want to delete.
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Step 2: Once you click on the Delete button, a confirmation modal window will appear on the screen. Select a replacement Case Priority where you want to move the existing cases with the selected case priority that you want to delete.
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Step 3: Finally, click on the Delete button.
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Cases with Deleted priorities will show the replacement type in the case details after the replacement is over. In the History tab, users can see that the priority has been deleted.
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An example is shown below.
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For further queries and suggestions, feel free to reach out to our customer support via help@aiotests.com.