By default, the include limited visibility cases option is not selected. For limited visibility cases, users have three options- Viewable by Owner only, Eligible for Cycle and Set addition, and Eligible for Linked Step. Viewable by Owner only: By ticking the Owner only checkbox, users can keep cases visible the case will be invisible to all the team members except for the owner of the case. Cases in this status then cannot be available for adding to cycles and sets. Also, they cannot be added as linked steps in other cases and thus will not be searchable while linking cases. Eligible for Cycle and Set addition: By ticking the Eligible for Cycle and Set addition checkbox, cases in that status can only be added to a Set and Cycle. They will be visible to all users but cannot be added as linked steps in other cases. Eligible for Linked Step: By ticking the Eligible for Linked Step checkbox, users can not only keep cases visible to everyone in the team but can only add cases as linked steps. The cases with this case status will not be available for adding to a set or a cycle.
By default, the draft status is the only limited visibility status.
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