Support Team

Owned by APPWRK Writer
Last updated: Jul 02, 2024
2 min read

AIO Tests allows you to submit technical support requests with the click of a button. You can not only submit the request for support regarding the recently Artificial Intelligence feature but also report a bug, request technical support, or suggest a new feature for improvement on the test management tool. 

In this documentation, you’ll understand:

Steps to Contact the Support Team 

Step 1: To contact the support team, simply click on the Question icon at the top right corner and select the Contact Support option from the drop-down.

Step 2: On the support page, there are four options: Artificial Intelligence (AI) Beta Feedback, Technical Support, Reporting a Bug and Suggesting a new feature or Improvement. Select the desired option. 

Step 3: On the customer support form, enter the following details: 

  1. Email Confirmation to: Enter your email address.

  2. Summary: Enter the issue that you are facing.

  • The email and summary are mandatory and must be filled. The description is optional.

  • Some sections are unique to specific forms, such as the AIO Tests-Hosting type in Report a Bug and Technical Support. Users can select from the cloud, on-premises (Server), or on-premises (Data Center). 

  • There is an Attachment option in Technical support, Report a Bug and Suggest a new idea for improvement. Users can drag and drop, browse or paste the attachment. 

Step 4: Finally, click on the Send Button. 

Once you click on the Send button, the request will be sent to the customer support team.

For further queries and suggestions, please feel free to contact our customer support service via help@aiotests.com.