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Case Types configuration page can be accessed by accessing the Project settings page and then clicking Case Types from the left menu as shown below.
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Add Case Types
Project & Jira Admins (and any assigned AIO Admins) have the ability to add new Types as per their organization’s use by clicking Add through the Case Types page.
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Edit Case Types
Existing Case types can be updated by using the highlighted ‘pencil’ icon in the image below. The type becomes editable in the pop-up and once the changes have been done, click changes can be saved by clicking on Save.
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Reorder Case Types
The order in which the Case types appear in the drop-down of the Create and Edit Case pages can be updated by clicking Reorder through the Project Settings page.
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