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Step 1: To delete a case status, click on the Delete button for the case status that you want to delete.
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Users need to specify an alternative case status while deleting any of the existing statuses as case status is a mandatory field. |
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Step 2: Once you click on the Delete button, a confirmation modal window will appear on the screen. Select a replacement Case Status where you want to move the existing cases with the selected case status that you want to delete.
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