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Step 4: Enter the name of the new Automation Status into the Automation Status Name field. Click on the Type field . Once you have clicked on the Type, a dropdown with different types for an Automation Status will appear. Select your desired type.and select the type from the drop-down list.
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Step 5: Finally, click on the Save button.
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Step 3: Finally, click on the Done button.
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Steps to Delete an Automation Status
Step 1: To delete an automation status, click on the Delete button for the automation status that you want to delete.
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Step 2: Once you click on the Delete button, a confirmation modal window will appear on the screen. Select an alternative automation status where you want to move the existing cases with the deleted automation status and click on the Delete button.
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Once you click on the Delete button, deleted automation statuses will be displayed in the right box for some time. Deletion of an automation status is done via a batch job that runs every 5 minutes. While the status is marked for deletion, users cannot delete the specified alternative status.
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At least one automation status of type Automated should be present. |
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