Steps to Add Predefined Parameters
Step 1: To add predefined parameters, simply click on the Cases option in the top bar menu.
Step 2: Click on the vertical ellipsis icon (⋮) located at the top right corner of the cases detail page and select the Predefined Parameters option from the dropdown menu.
Step 3: On the Predefined Parameters screen, click on the Add Parameter (+) button located at the top right corner of the screen.
Step 4: Enter the required details in the respective fields.
Name: Name of the parameter that you want to set.
Parameter Values: Enter the values for the parameter in the Parameter Values field and click on the Add button.
Users need to enter a unique name for the parameter. Parameter values also need to be unique.
Users can also add a description of the defined parameter.
Users can only enter a maximum of 50 characters in the Parameter name field.
Users can add as many parameter values as they want as per their requirements.
Step 5: Finally, click on the Save button.