Customize Case Priorities
- APPWRK Writer
- Noopur Varshney [AIO Tests]
AIO Tests allows users to customize the case priorities with the click of a button. On the test management tool, users can add new values for the Priority field as per their organization’s use, edit existing case priorities, reorder to control in which order the priorities appear, archive priorities that are not needed for a particular project, and delete the priorities that are no longer in use or are not applicable for the project or organization.
In this documentation, you’ll understand:
Steps to Add a New Case Priority
Step 1: To add a new case priority, simply click on the Gear icon and select the Project Settings option from the drop-down menu.
Step 2: Click on the Case Priorities option in the sidebar menu.
Step 3: On the Case Priorities page, click on the Add button.
Step 4: Enter the name of the new case priority into the Case Priority Name field. Finally, click on the Save button.
Only Project & Jira Admins (and any AIO Admins) have the ability to add new values for the Priority field as per their organization’s use.
Once you click on the Save button, the new case priority will be displayed on the screen.
Steps to Edit Case Priority Name
Step 1: To edit the case priority name, click on the Pencil icon for the case priority that you want to edit and change the case priority name. Finally, click on the Save button.
Steps to Reorder Case Priorities
Step 1: To reorder case priorities, all you need to do is click on the Reorder button.
Step 2: Drag and drop the case priority using the drag handle icon for the case priorities that you want to rearrange. Click on the Done button.
Steps to Archive Case Priorities
Step 1: To archive case priority, all you need to do is click on the Archive button for the case priority that you want to archive.
Once you click on the Archive button, archived priorities will be displayed in the right box (visible to everyone).
Archived Priorities don’t show up in the Priority drop-down of the Create and Edit Case pages.
Users have the option to Unarchive and Delete the archived case priorities.
Unarchive: By clicking on the Unarchive button, users will be able to take the Priority back to available case priorities and it will start showing up again in the Priority drop-downs.
Delete: By clicking on the Delete button, users will be able to delete the priority.
If a user tries to use the priority that has been archived while creating or editing a case (e.g. they have not yet refreshed their session and can still see the priority that has been archived), an error message will be displayed on the screen.
Cases with Archive priorities continue to show the Archived priority in the case details. But in the History tab, users can see that the priority has been archived. An example is shown below.
Steps to Delete Case Priority
Step 1: To delete a case priority, click on the Delete button for the case priority that you want to delete.
Step 2: Once you click on the Delete button, a confirmation modal window will appear on the screen. Select a replacement Case Priority where you want to move the existing cases with the selected case priority that you want to delete. Finally, click on the Delete button.
Deleted case priorities cannot be recovered. This is an irreversible operation.
Deleted Priorities don’t show up in the Priority drop-down of the Create and Edit Case pages.
Once you click on the Delete button, deleted case priorities will be displayed in the right box for some time (while deletion is in progress: replacing cases with new priority).
Cases with Deleted priorities will show the replacement type in the case details after the replacement is over. In the History tab, users can see that the priority has been deleted. An example is shown below.
For further queries and suggestions, feel free to reach out to our customer support via help@aiotests.com.